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DRAFT · REVIEW BEFORE PUBLISHING · NOT LEGAL ADVICE

Delete your account

You can ask us to delete your DiaLens account and its data at any time. Last updated [DATE].

How to delete

  1. In the app, open You › About › Delete your account (it brings you to this page), or simply email us.
  2. Email support@dialensai.app with the subject “Delete my DiaLens account”, from the email address you sign in with (your Google or Apple account email).
  3. We reply to confirm the request comes from you, then delete the account and tell you when it is done.

We complete deletion within [X] days of confirming your request.

What is deleted

  • Your account and sign-in record.
  • Your profile and targets.
  • Every logged meal, with its photos, descriptions and nutrition estimates.
  • Your Dia Coach conversations, insights and weekly focus.
  • Activity and weight synced from Health Connect or Apple Health.
  • Reminder settings and your device’s notification token.
  • Product analytics linked to your account id.

What we keep

Records of purchases and subscriptions that the law requires us to keep for [BILLING RECORD PERIOD]. Backups are overwritten within [BACKUP PERIOD]. Anonymous, aggregated counts that cannot identify you may remain.

Your subscription

Deleting your account does not cancel a Premium subscription, because Google Play and the App Store handle billing. Cancel it first in your store account (Google Play › Payments and subscriptions, or iPhone Settings › your name › Subscriptions) to stop future charges.

Waitlist only

If you only joined the waitlist on this website, email support@dialensai.app from that address and we will remove it. See the privacy policy for more.